Privacy Policy

This privacy policy explains how Maduuka ("we", "us", or "our") handles your personal data when you visit our marketing website at maduuka.com. We believe in transparency and keeping things simple — we collect very little data and we never sell or share it.

1. What Data We Collect

We collect personal data only when you voluntarily submit it through our contact form. The information we collect includes:

• Your name
• Your email address
• Your phone number
• Your business type
• The number of branches your business operates
• Your message to us

In addition, the contact form collects limited technical data for security purposes:

• A CSRF token to prevent cross-site request forgery
• A honeypot field (hidden) for spam prevention
• A timestamp of when the form was loaded

We do not collect any data through analytics tools, tracking pixels, or similar technologies. We do not use Google Analytics or any third-party tracking service.

2. How We Use Your Data

We use the information you provide through the contact form solely to:

• Respond to your enquiry — answering your questions about Maduuka's features, pricing, or suitability for your business
• Arrange product demonstrations — scheduling a demo of the Maduuka platform if you request one
• Provide relevant information — sending you details about the plans or modules that match your business type

We will never use your data for unsolicited marketing, sell it to advertisers, or share it with data brokers.

3. How We Protect Your Data

We take the security of your personal data seriously. The measures we employ include:

• HTTPS encryption — all data transmitted between your browser and our server is encrypted using TLS
• CSRF protection — every form submission is validated against cross-site request forgery attacks
• Spam prevention — honeypot fields and timestamp validation help prevent automated abuse
• Server security — our hosting infrastructure is maintained with regular security updates and access controls

4. Data Retention

Contact form submissions are retained for a maximum of 12 months from the date of submission. After this period, your data is permanently deleted. If you become a customer of the Maduuka SaaS platform, your relationship with the platform is governed by the application's own privacy policy and data retention terms.

5. Third-Party Sharing

We do not sell, rent, trade, or otherwise share your personal data with any third party. Your contact form submissions are delivered directly to our team via email (processed by our server using PHPMailer) and are not passed through any external marketing platforms, CRM systems, or data processors.

6. Cookies and Tracking

This website does not use cookies for tracking or advertising purposes. Specifically:

• We do not set any analytics cookies
• We do not set any advertising or remarketing cookies
• We do not use any third-party tracking scripts
• Alpine.js is used for interactive elements (such as the mobile menu and accordions) but stores no persistent data in cookies or local storage

Your web server or browser may set essential technical cookies (such as session identifiers) as part of normal HTTP operation, but we do not use these to track or profile you.

7. Your Rights

You have the right to:

• Access — request a copy of any personal data we hold about you
• Correction — ask us to correct any inaccurate information
• Deletion — ask us to delete your personal data from our records

To exercise any of these rights, please email us at info@maduuka.com. We will respond to your request within 30 days.

8. Children's Privacy

This website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child under 13 has submitted personal data through our contact form, please contact us at info@maduuka.com and we will promptly delete the information.

9. Contact Information

If you have any questions or concerns about this privacy policy, please contact us:

• Email: info@maduuka.com
• Support: support@maduuka.com
• Location: Kampala, Uganda

10. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Your continued use of the website after any changes constitutes your acceptance of the updated policy.